Checkout Rewards support

We can help.

For account access, recommendations, location permissions, saved coupons, gift cards, or a TestFlight issue, email us with a short description and the app version shown in Profile.

Before writing

• Do not send full gift-card numbers, PINs, coupon redemption codes, passwords, recovery codes, or payment-card numbers.
• For a recommendation issue, include the merchant name and the card names involved—not card numbers.
• For location or reminder issues, include your iPhone model, iOS version, and whether Location is set to While Using or Always.

Common answers

Why is a coupon or gift card missing?

Saved coupon and gift-card data stays on the device where you added it. Check the Coupons & Gift Cards screen, search by merchant, and confirm the coupon is still current.

Why does a store recommendation differ from the register?

Merchant categories and card terms can vary by location and transaction. Review the card's terms before relying on a recommendation.

How do I delete my account?

Open Profile, choose Delete Account, and complete the confirmation. This removes the server-side account and Wallet, then clears local account-associated app data.

Support email: shimoverse@gmail.com